Oak House Homecare Ltd have been operating a Community Care Agency for twelve years, supplying care services to adults and older people in their own homes.

The agency head office is situated in Olivemede, one of the Residential Care Homes owned by the company. The Manager and Administrator are based there during normal working hours and an on-call system is in operation for service users or their families for emergency contact.

The agency offers a service for older people, visual and sensory impaired, physically and learning disabled individuals, and is continually diversifying the service to incorporate the changing needs of the service user.

We assist to establish a caring, safe, happy and healthy plan for all service users, whilst encouraging individual independence, to help service users maintain and develop their own sense of personal worth and quality of life.

The care needs, wishes, preferences and personal goals for each individual service user are recorded in their personal service care plan following a thorough assessment from a home visit. The Manager contacts the person within two weeks to ensure they are satisfied with the service and support provided.

Community Services

A six-monthly review is completed to make sure that people receiving the service are happy, that good practices are being carried out and that the service still meets their needs.

The agency monitors the satisfaction of the service to ensure the care staff respect the privacy and dignity of the people we provide the service to.

All staff have to complete an in-depth training programme with annual refreshers so they can contribute to creating a safe working environment, protection for all parties involved in the service. Our care staff are competent and very caring individuals, and receive high levels of training to ensure they are able to meet the needs of the people they support.

Staff receive training in the following (this list is not exclusive):

• Moving & Handling
• First Aid
• Food Hygiene
• Fire Safety
• Infection control
• Safeguarding of Vulnerable Adults (SoVA)
• Dementia

The agency has a dedicated staff team who reflect on their care practices through monthly staff meetings and regular one to one supervisions, including direct observations of staff practice’s in the clients own home.

Annual questionnaires are sent to service users and their families, we do an annual quality assurance and have regular reg 26 visits throughout the year. The feedback is extremelly positive, with comments that

“The agency cannot improve on anything, they are very good”,

“The agency are very good with cleanliness making sure the elderly person is clean at all times”,

“ The agency provides us with an excellent carer who is always cheerful and caring. When our usual carer is not available we have a replacement sent straight out to us”.

We receive many thank you cards from relatives, reflecting the support and assistance from all staff during their time with the agency.