Oak House Homecare Ltd regret to announce that we no longer provide community care. We have greatly enjoyed the 19 years up to November 2012 and like our customers and staff were shocked and saddened to be denied continuation of our community care contract. We do not agree with either the tendering process or the resulting decision. We would like to wish our staff and customers all the best for the future.

Community Services

Annual questionnaires are sent to service users and their families, we do an annual quality assurance and have regular reg 26 visits throughout the year. The feedback is extremely positive, with comments that

“The agency cannot improve on anything, they are very good”,

“The agency are very good with cleanliness making sure the elderly person is clean at all times”,

“ The agency provides us with an excellent carer who is always cheerful and caring. When our usual carer is not available we have a replacement sent straight out to us”.

We receive many thank you cards from relatives, reflecting the support and assistance from all staff during their time with the agency.